REGALSTAYHUB Terms & Conditions

Effective Date: 01/01/2024

Welcome to REGALSTAYHUB. By using our platform you agree to the following Terms & Conditions. Please read them carefully before listing or booking a property.

1. Definitions

• REGALSTAYHUB / Platform – The online marketplace operated by REGALSTAYHUB.
• Host – An individual or company listing an accommodation on the Platform.
• Guest – An individual booking or staying at a property through the Platform.
• Property – Any accommodation offered by a Host on the Platform.
• Stripe Account – The connected account used to receive payments from Guest bookings.

2. Scope of Service

• REGALSTAYHUB provides an online platform connecting Guests with verified Hosts.
• REGALSTAYHUB does not own or operate properties; Hosts are solely responsible for their listings.
• By booking a property, a direct agreement is created between the Guest and the Host.

3. Payments

• All payments are processed securely via Stripe.
• Funds are transferred directly to the Host's connected Stripe account once a booking is made.
• REGALSTAYHUB does not hold Guest payments or act as a financial intermediary.
• REGALSTAYHUB charges no fees to Hosts for the first 3 months. Fees after this period will be communicated in advance.

4. Host Obligations

• Hosts must ensure all property information is accurate, complete, and up-to-date.
• Properties must be verified by REGALSTAYHUB before being listed.
• Hosts are responsible for:
  • Honoring all confirmed bookings,
  • Compliance with local laws, licenses, and taxes,
  • Resolving Guest issues or disputes not related to the booking system,
  • Maintaining safety, cleanliness, and service quality.
• Host contact details will be shared with Guests upon booking confirmation.

5. Guest Obligations

• Guests must provide accurate information when booking.
• Guests agree to respect the Host's property, rules, and applicable laws.
• Any damages, misconduct, or violations are the Guest's responsibility and may lead to penalties or cancellation.

6. Reviews

• Guests may leave reviews after their stay.
• Reviews must be genuine, respectful, and based on real experiences.
• Fake, incentivised, or manipulated reviews are strictly prohibited.

7. Cancellations & Refunds

• Cancellation policies are set by each Host and displayed during booking.
• Guests must review and agree to the Host's cancellation policy before confirming.
• REGALSTAYHUB is not responsible for refunds, as payments go directly to Hosts. Disputes must be resolved between Guest and Host.

8. Fraud & Misuse

• REGALSTAYHUB may suspend or remove a Host or Guest if fraudulent, illegal, or abusive activity is suspected.
• Any attempt to manipulate the system (fake bookings, false listings, review fraud) will result in removal from the Platform.

9. Liability

• REGALSTAYHUB acts only as a booking platform and is not liable for:
  • Guest/Host disputes,
  • Property conditions or safety,
  • Loss, damages, or injuries arising from a stay.
• Hosts and Guests agree to indemnify REGALSTAYHUB from claims resulting from their use of the Platform.

10. Data & Privacy

• REGALSTAYHUB collects and processes personal data in accordance with our Privacy Policy.
• Guest data will be shared with Hosts only for booking purposes.
• Hosts must not misuse Guest data or use it for unsolicited marketing.

11. Termination

• REGALSTAYHUB may suspend or terminate access to the Platform for:
  • Breach of these Terms,
  • Fraudulent activity,
  • Repeated Guest complaints,
  • Failure to verify property or identity.

12. Changes to Terms

• REGALSTAYHUB reserves the right to update these Terms & Conditions at any time.
• Any significant changes will be communicated to users with at least 15 days notice.

13. Governing Law

• These Terms & Conditions are governed by the laws of England & Wales.
• Any disputes will be handled exclusively by the courts of London, UK.

14. Contact Us

For questions or support, please contact: